Privacy Policy

Information We Collect

Contact Information

When you submit technical support requests or repair tips, we collect:

• Name and professional title
• Email address
• Company/organization name (optional)
• Phone number (optional)
• Technical questions and equipment details

Usage Information

We automatically collect certain information when you visit our website:

• IP address and browser information
• Pages visited and time spent on site
• Referring website information
• Device and operating system details

How We Use Your Information

Technical Support

• Respond to technical support requests within 24 hours
• Provide professional guidance on GSI equipment issues
• Follow up on complex technical consultations
• Maintain support ticket history for continuity

Content Improvement

• Analyze common technical questions to develop new resources
• Review repair tip submissions for publication
• Improve our technical guides based on user feedback
• Identify trending equipment issues for priority coverage

Website Analytics

• Monitor website performance and user experience
• Understand which resources are most valuable
• Optimize content organization and navigation
• Ensure technical resources meet professional needs

Information Sharing

We do not sell, rent, or share your personal information with third parties except in the following limited circumstances:

Professional Consultation

For complex technical issues, we may consult with certified GSI service technicians. Any information shared is limited to technical details necessary for resolution and is subject to professional confidentiality agreements.

Legal Requirements

We may disclose information when required by law or to protect the safety of our users, staff, or the public, including compliance with medical device safety reporting requirements.

Data Security

Protection Measures

• Secure file-based storage with encryption
• Regular security updates and monitoring
• Limited access to personal information
• Secure transmission protocols (HTTPS)
• Regular data backup and recovery procedures

Data Retention

We retain contact information and support requests for up to 3 years to provide continuity of service and maintain support history. Technical repair tips may be retained indefinitely as part of our professional knowledge base.

Your Rights

Access and Control

You have the right to:

• Request access to your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Opt out of non-essential communications
• Receive a copy of your data in a portable format

Contact for Privacy Requests

To exercise these rights, contact us at [email protected] with your specific request and verification of identity.

Cookies and Tracking

Essential Cookies

We use essential cookies for website functionality, including session management and security features. These cookies are necessary for the website to function properly.

Analytics

We use Google Analytics to understand how professionals use our resources. This helps us improve content and identify the most valuable technical information. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Professional Use Considerations

Healthcare Environment

We understand that healthcare professionals may be subject to additional privacy regulations (such as HIPAA). When submitting technical questions, please do not include any patient information, serial numbers, or facility-identifying details unless specifically necessary for technical resolution.

Institutional Policies

Healthcare facilities may have specific policies regarding external technical consultations. Please ensure compliance with your institution's policies before sharing equipment details or seeking external technical support.

Changes to Privacy Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. Significant changes will be announced prominently on our website and by email to users who have provided contact information.

Continued use of our website after policy changes constitutes acceptance of the updated terms.